All orders are FINAL after 3 days of the purchase. Orders are open for exchange after delivery. We do NOT accept returns.

Orders can be cancelled and refunded between 1-3 days after the purchase was made. After 3 days, we do NOT accept order cancellations or offer refunds.

We understand that it is difficult to pick your perfect color match through a computer screen. Only hair extensions that are unworn and in their original packaging will be accepted for EXCHANGE within 7 days after delivery.

No extensions may be changed (this means that they cannot be combed, washed, brushed, cut, worn, colored or altered in any way) and all white hair ties and elastics must remain in place and uncut. Hair ties that are broken, disfigured, or missing from extensions—all of these will not be accepted.

The shipping charges and related shipping taxes will not be covered.

For information on how to start an exchange, please email

There is a 6% restocking fee on all exchanges, cancellations and refunds.

Visit here to learn where to ship your exchange.

IMPORTANT: If you don't follow our return, refund, exchange policy, your shipment will be rejected and you will receive your item back.

Send your exchange item(s) including your phone number, first and last names, the reason for the return, the original receipt, here:

467 Edgeley Blvd, Unit 11B,

Vaughan, Ontario, L4K 4E9, Canada