Order Verification & Changes Policy

All Nnor Hair single, ombre and dimensional colors are handcrafted. Therefore, each set may exhibit slight differences due to the manual production process. For example, there may be variations in color, dimension, and accuracy between different bundles in the same shade group.

We're sorry you didn't get a confirmation email. Please check your junk/spam or promotions folder. If not found, email us at support@nnorhair.com for assistance.

We have a very secure and smart payment system. If our system detects that your order is a potential risk of fraud, our system will place your order on hold and reach out to you to verify the details of your order for the safety of our company and for the credit card holder.

For example, if you are placing an order with a credit card that is issued in a different country than where you are placing the order from, our system will detect the difference in countries and your order will be flagged as a potential risk of fraud.

Our system will also place your order on hold if your shipping and billing information do not match. We understand that some customers have different shipping and billing information due to relocating, a desire to send a gift, or using the credit card of a family member or friend. However, a different billing and shipping address is more often used in fraudulent orders. As such, following the submission of an order, Nnor Hair retains the right to require further payment and/or shipping verification.

Orders containing High Fraud will be automatically cancelled.

To verify your details, please simply respond to the e-mail that was sent to you from our Support Team with the information we requested.

We are not able to accommodate any shipping adjustments after an order is placed. Please carefully review your shipping details at checkout, as well as our shipping times there to ensure you've planned your delivery accordingly.

If you want to change your shipping option, we must cancel your order. This cancellation will be subject to an 8% processing fee. All sales are final after 24 hours post-purchase and therefore cannot be cancelled.

Change Shipping Address

We do not modify any orders after payment. If you want to change your delivery option or mailing address, we must cancel your order within 24 hours after purchase. This cancellation will be subject to an 8% restocking fee. All sales after 24 hours are final and cannot be cancelled, so please make sure that you provide the correct delivery and shipping address information.

If you input an address that does not exist or is missing an apartment number, please keep an eye on your tracking information as the delivery carrier will either return the package back to sender, or try and get in contact with you to verify the address. In the instance that your package is returned back to us, please email our team right away at support@nnorhair.com and we'll set you up with a new order.

An 8% processing fee will be charged on redirected orders to our distribution centre due to an incorrect address.

If you input an address that exists but is incorrect, you will be responsible for contacting your neighbours/the residents at the address provided to try and retrieve the package.

We are not responsible for misdelivered or lost due to an incorrect address provided to us.

Change Product

We do not accept order changes after payment. If you want to change your product, we must cancel your order within 24 hours after purchase. This cancellation will be subject to an 8% restocking fee. All sales after 24 hours are final and cannot be cancelled, so please make sure that you take your time to decide the product you want.

Cancel Order

You may cancel your order or pre-order and get a refund at any time within 24 hours after purchase. A flat-rate restock fee of 8% will be charged. All sales are final after 24 hours.