Order Terms & Processing Policy

Nnor Hair products are available for order or pre-order, depending on the item.

Pre-orders are for items in the process of being made and not yet in stock. This applies to all products with a designated shipping date in the product description.

Products in stock (i.e., without a designated shipping date) will be shipped after 1-3 business days.

When you place an order, you will need to pay the full upfront price of the item.

You may cancel your order or pre-order and get a refund of your payments within 24 hours after purchase. A flat-rate processing fee of 8% will be charged. All sales are final after 24 hours.

As soon as an order is submitted, order processing starts.

Once an order is submitted, it cannot be modified by us. This includes product adjustments, reimbursements, delivery options, mailing addresses, etc.

You must cancel your order and place in the right information within 24 hours.

After 24 hours, all sales are final and cannot be cancelled or modified.

Payment Terms

Payment terms are always in full up front after manual approval. We take Shop Pay and the majority of popular credit cards. On this website, virtual and prepaid cards are not accepted. Your credit card will be charged after your online order is placed and your payment is manually approved.

Following the submission of an order, Nnor Hair retains the right to require further payment and shipping verification. Orders containing High Fraud will be automatically cancelled.

Online orders are not accessible for in-person pickup.

Thank you for your understanding!

Change Shipping Address

We do not modify any orders after payment. If you want to change your delivery option or mailing address, we must cancel your order within 24 hours after purchase. This cancellation will be subject to an 8% restocking fee. All sales after 24 hours are final and cannot be cancelled, so please make sure that you provide the correct delivery and shipping address information.

If you input an address that does not exist or is missing an apartment number, please keep an eye on your tracking information as the delivery carrier will either return the package back to sender, or try and get in contact with you to verify the address. In the instance that your package is returned back to us, please email our team right away at support@nnorhair.com and we'll set you up with a new order.

An 8% processing fee will be charged on redirected orders to our distribution centre due to an incorrect address.

If you input an address that exists but is incorrect, you will be responsible for contacting your neighbours/the residents at the address provided to try and retrieve the package.

We are not responsible for misdelivered or lost due to an incorrect address provided to us.

Change Product

We do not accept order changes after payment. If you want to change your product, we must cancel your order within 24 hours after purchase. This cancellation will be subject to an 8% restocking fee. All sales after 24 hours are final and cannot be cancelled, so please make sure that you take your time to decide the product you want.

Cancel Order

You may cancel your order or pre-order and get a refund at any time within 24 hours after purchase. A flat-rate restock fee of 8% will be charged. All sales are final after 24 hours.

If you have any questions about Nnor Hair extensions, the buying process, or delivery, our support team is here to help.

For questions regarding your order, email us at support@nnorhair.com.

For all other inquiries, call us at +1437-553-2223 from Monday - Friday, 5 - 9 PM EST, or text/email us.

For faster responses, we advise contacting via phone or text during business hours. Please give us up to two business days to respond to your text/WhatsApp message or email. 

Note: Please do not reach out to us through all methods. Doing so will delay our response to your inquiry.

We do not discuss confirmed orders over text, WhatsApp or call. You must email us at support@nnorhair.com.