Exchange, Return & Refund Policy


Once an order is placed, our team works on it promptly. Due to our quick processing times, we can only make limited changes after the order is placed. Please review all details before placing your order.

You may cancel your order or pre-order and get a refund within 24 hours after making your purchase. A flat-rate restock fee of 8% will be charged. After 24 hours, all sales are final.

We do not accept returns or offer refunds.

We understand that it is difficult to pick your perfect color match through a computer screen. Only hair extensions that are unworn and in their original packaging will be accepted for exchange within 7 days after delivery.

Only US and Canada orders can be exchanged. International orders are not eligible.

No extensions may be changed (this means that they cannot be combed, washed, brushed, cut, worn, colored or altered in any way) and all white hair ties and elastics must remain in place and uncut. Hair ties that are broken, disfigured, or missing from extensions—all of these will not be accepted for exchange. A flat-rate processing fee of 8% will be charged on all exchanges.

We will provide the shipping label for you to delivery it to you distribution centre, but the shipping charges and related taxes will not be covered. We will send you an invoice to pay the shipping costs (for both the delivery [of the product you want to exchange] to our distribution centre and the shipment of the new product to you), processing fee, as well as instructions for how to prepare your order for shipment.

For information on how to start an exchange, please email

IMPORTANT: If you don't follow our return, refund, exchange policy, your shipment will be rejected and you will receive your item back.

  1. Pack the items that you are exchanging in the same box they were shipped with.
  2. Remove and dispose the black plastic cover used to wrap your package.
  3. Print the return label we sent to you using standard paper. The final label size must be 6x4”, so you will need to adjust the size of the label prior to printing. If you have trouble with this, you may email the label to the closest shipping carrier location to you (we will let you know the shipping company to finish after purchasing your label), and they will help you print it on standard paper.
  4. Visit the closest shipping carrier location to you and ask for a plastic label pouch. Ask the staff supporting you to put the label inside the pouch and attach the pouch to the package. Make sure the label is visible and that there are no words cut off due to printing error.
  5. Wait for the package to be scanned before leaving.