Exchange, Return & Refund Policy

Human hair extensions are considered to be a hygienic product by law. To protect the safety of our customers, we do not allow opened items to be returned. As such, we do not accept returns or offer refunds.

We understand that it is difficult to pick your perfect color match through a computer screen. Only hair extensions that are unworn, unopened, and in their original packaging will be accepted for exchange within 7 days after the delivery date per shipping carriers tracking information.

Only US orders can be exchanged. International orders are not eligible.

No extensions may be changed (this means that they cannot be combed, washed, brushed, cut, worn, colored, installed, or altered in any way) and all white/black hair ties and/or elastics must remain in place and uncut. Hair ties that are broken, disfigured, or missing from extensions—all of these will not be accepted for exchange. A flat-rate processing fee of 8% will be charged on all exchanges.

For your safety, please return all items using a traceable shipping service with signature confirmation. We are not liable for packages lost in transit. Customers are responsible for all return shipping costs. Once your return is received and inspected to confirm it is in resalable condition, we will issue an exchange.

To begin the exchange process, please email info@nnorhair.com.

If you don't follow our return, refund, exchange policy, your shipment will be rejected and you will receive your item back.

Once your return arrives at our warehouse, we will process your exchange promptly.

Please allow 3-5 business days for processing.

*Transit times are approximate and may vary based on pick-up and delivery locations.

An 8% restocking fee applies to all returns.

International orders are not eligible for an exchange. The shipping fee for an exchange (after we receive your return) will be the same as the rates available on our checkout page.

All items purchased on sale or with promotional codes are final. Unfortunately, they cannot be exchanged.

If you believe the item you received is defective, damaged, not as described, or not suitable for use, please follow the steps outlined below to ensure a smooth exchange process:

Upon receiving your order, please inspect it right away. Any issues must be communicated to us at info@nnorhair.com within 7 days of the carrier’s delivery date. All communications received after this timeline will not be accepted. We require that a detailed explanation of the issue is sent via email including video and picture evidence clearing showing the defect or problem. Nnor Hair will assess the evidence to determine whether an exchange is warranted. In some cases, we also require that the item be returned to us (only in original packaging, unused, unaltered, and unworn) for further investigation.

If upon investigation, we confirm that the item was defective, damaged, not suitable for use, or not as described prior to shipment, we will exchange the product at no additional cost to the customer. 

Any issues due to the texture or color of our extensions (detailed in our Color, Texture, Care, & Alternation-by-Third-Party Disclaimer) are eligible for an exchange, but will be charged all associated additional costs (8% processing fee, shipping charges, and related duties, brokerage fees, and taxes).

After we receive the returned item, please allow up to 7 business days for inspection. After inspection, we will let you know the specific date your exchange order will be shipped if an exchange is warranted.

To qualify for an exchange, you must follow our Return, Refund and Exchange Policy.

• Pack the items that you are exchanging in the same box they were shipped with.
• Take a photo or video of the item(s) in its original packaging and send it to info@nnorhair.com
• Once confirmed, purchase a traceable shipping service with signature confirmation. We are not liable for packages lost in transit. Customers are responsible for all return shipping costs.
• Print the return label using standard paper. The final label size must be 6x4”, so you will need to adjust the size of the label prior to printing. If you have trouble with this, you may email the label to the closest shipping carrier location to you, and they will help you print it on standard paper.
• Visit the closest shipping carrier location to you and ask for a plastic label pouch. Ask the staff supporting you to put the label inside the pouch and attach the pouch to the package. Make sure the label is visible and that there are no words cut off due to printing error. Also, make sure that you cover or remove any old shipping labels.
• Wait for the package to be scanned before leaving. 
• Once your return is received and inspected to confirm it is in resalable condition, we will issue an exchange.

Exchange Conditions:

• The item must be returned in its original packaging, unused, unopened, and in the same condition as received.
• Upon receiving the returned package, our team will verify the condition of the item.
• If the item is in its original condition, an exchange order will be issued. The exchange order will be shipped within 3-5 business days.
• If the item(s) are not in their original condition, your shipment will be rejected and you will receive your item back.
• Items that have been altered in any way (including washed or brushed) used (including opened and installed), or removed from their original packaging are not eligible for an exchange.