Exchange, Return & Refund Policy

Once an order is placed, our team works on it promptly. Due to our quick processing times, we can only make limited changes after the order is placed. Please review all details before placing your order.

You may cancel your order or pre-order and get a refund within 24 hours after making your purchase. A flat-rate restock fee of 8% will be charged. After 24 hours, all sales are final. Please allow 10-15 business days for the refund to reflect on your account.

We do not accept returns or offer refunds after 24 hours of the purchase date.

We understand that it is difficult to pick your perfect color match through a computer screen. Only hair extensions that are unworn and in their original packaging will be accepted for exchange within 7 days after the delivery date per shipping carriers website.

Only US and Canada orders can be exchanged. International orders are not eligible.

No extensions may be changed (this means that they cannot be combed, washed, brushed, cut, worn, colored, installed, or altered in any way) and all white/black hair ties and/or elastics must remain in place and uncut. Hair ties that are broken, disfigured, or missing from extensions—all of these will not be accepted for exchange. A flat-rate processing fee of 8% will be charged on all exchanges.

We will provide the shipping label for you to delivery it to our distribution centre, but the shipping charges and related duties, brokerage fees, and taxes will not be covered. We will send you an invoice to pay the shipping costs (for both the delivery [of the product you want to exchange] to our distribution centre and the shipment of the new product to you), processing fee, as well as instructions for how to prepare your order for shipment.

For information on how to start an exchange, please email support@nnorhair.com.

IMPORTANT: If you don't follow our return, refund, exchange policy, your shipment will be rejected and you will receive your item back.

Nnor Hair does NOT take responsibility for lost, stolen, misplaced, or incorrectly delivered return shipments. 

Exchange Conditions:

• The item must be returned in its original packaging, unused, and in the same condition as received.
• Upon receiving the returned package, our team will verify the condition of the item.
• If the item is in its original condition, an exchange order will be issued. The shipping date of the exchange order will be emailed to you after 7 business days.
• If the item(s) are not in their original condition, your shipment will be rejected and you will receive your item back.

Items that have been altered in any way (including washed or brushed) used (including opened and installed), or removed from their original packaging are not eligible for an exchange. If you have any questions or concerns about this policy, feel free to contact us at support@nnorhair.com. We are here to help!

• Pack the items that you are exchanging in the same box they were shipped with.
• Take a photo or video of the item(s) in its original packaging and send it to support@nnorhair.com
• Once confirmed, we will provide a return shipping label, but the shipping charges and related duties, brokerage fees, and taxes will not be covered. We will send you an invoice to pay the shipping costs (for both the delivery [of the product you want to exchange] to our distribution centre and the shipment of the new product to you), processing fee, as well as instructions for how to prepare your order for shipment.
• Print the return label we sent to you using standard paper. The final label size must be 6x4”, so you will need to adjust the size of the label prior to printing. If you have trouble with this, you may email the label to the closest shipping carrier location to you (we will let you know the shipping company to finish after purchasing your label), and they will help you print it on standard paper.
• Visit the closest shipping carrier location to you and ask for a plastic label pouch. Ask the staff supporting you to put the label inside the pouch and attach the pouch to the package. Make sure the label is visible and that there are no words cut off due to printing error. Also, make sure that you cover or remove any old shipping labels.
• Wait for the package to be scanned before leaving. 

All items purchased on sale or with promotional codes are FINAL. Unfortunately, they cannot be exchanged.

If you believe the item you received is defective, damaged, not as described, or not suitable for use, please follow the steps outlined below to ensure a smooth exchange process:

Upon receiving your order, please inspect it right away. Any issues must be communicated to us at support@nnorhair.com within 7 days of the carrier’s delivery date. All communications received after this timeline will not be accepted. We require that a detailed explanation of the issue is sent via email including video and picture evidence clearing showing the defect or problem. Nnor Hair will assess the evidence to determine whether an exchange is warranted. In some cases, we also require that the item be returned to us (ONLY in original packaging, unused, unaltered, and unworn) for further investigation.

We will provide the shipping label for you to delivery it to our distribution centre, but the shipping charges and related duties, brokerage fees, and taxes will not be covered. We will send you an invoice to pay these costs, as well as instructions for how to prepare your order for shipment.

If upon investigation, we confirm that the item was defective, damaged, not suitable for use, or not as described prior to shipment, we will exchange the product at no additional cost to the customer. Any issues due to the texture or color of our extensions (detailed in our Color, Texture, Care, & Alternation-by-Third-Party Disclaimer) are eligible for an exchange, but will be charged all associated additional costs (8% processing fee, shipping charges, and related duties, brokerage fees, and taxes).

After we receive the returned item, please allow up to 7 business days for inspection. After inspection, we will let you know the specific date your exchange order will be shipped if an exchange is warranted.

To qualify for an exchange, you must follow our Return, Refund and Exchange Policy.