Order Processing

FAQs

As soon as an order is submitted, order processing starts.

Once an order is submitted, it cannot be modified. This includes product adjustments, reimbursements, delivery options, mailing addresses, etc.

Payment Terms

Payment terms are always in full up front after manual approval. We take Shop Pay and the majority of popular credit cards. On this website, virtual and prepaid cards are not accepted. Your credit card will be charged after your online order is placed and your payment is manually approved.

Following the submission of an order, Nnor Hair retains the right to require further payment and shipping verification. Orders containing Medium to High Fraud will be automatically cancelled. Online orders are not accessible for in-person pickup.

Thank you for your understanding!

We do not modify any orders after payment. If you want to change your product, delivery option, or mailing address, we must cancel your order.

This cancellation will be subject to a 6% restocking fee.

Order cancellations are permitted between 1-3 days after the purchase. After 3 days, all sales are final and open for exchange after delivery. We do not offer refunds after 3 days of the initial purchase.

If you have any questions about Nnor Hair extensions, the buying process, or delivery, our support team is here to help.

For questions regarding orders, contact us (call or text) at 437-553-2223 or email us at support@nnorhair.com from Monday - Friday, 5 - 10 PM EST.

For faster responses, we advise contacting via phone or text during business hours. Please give us up to two business days to respond to your email. 

Note: Reaching out to us through phone OR email will expedite our response to your query. Please do not reach out to us through both.